How to raise a billing dispute
If you believe an invoice is incorrect — wrong amount, billed for work not completed, or a milestone you believe shouldn't have triggered — contact us directly. We don't have a formal dispute escalation system. We resolve billing issues through direct conversation.
Step 1: Contact us
Email [email protected] with:
Subject line: "Billing Dispute — [Your Company / Facility Name]"
The invoice number or date in question
A clear description of what you believe is incorrect and why
Step 2: We review
We'll review the disputed invoice against the project agreement and milestone records and come back to you with our position — typically within 2 business days.
Step 3: Resolution
If the dispute is valid, we'll issue a corrected invoice or credit note. If we believe the invoice is correct, we'll explain why in detail. If there's still disagreement after that, the project agreement governs the resolution process.
What we don't do
We don't ignore billing disputes, route them through automated systems, or require you to raise a formal legal claim before talking to us. Raise it directly and we'll address it directly.