How to raise a complaint or give feedback
If something has gone wrong — with a deployment, with a conversation, with how we handled your enquiry — we want to know. We're a small, direct team. There's no complaints department or ticketing system to navigate.
For active deployment issues
If something is wrong with a live deployment — robot behavior, system access, a missed support commitment — contact your deployment team point of contact directly. If you don't have that, email [email protected] with the subject line "Active Deployment Issue — [Your Facility]." These get prioritized.
For complaints about how an enquiry or sale was handled
Email [email protected] with subject line "Feedback." Tell us what happened and what you expected. We'll respond personally — not with a template.
For general feedback on our product or service
Same address — [email protected]. Subject line "Feedback." If you've seen something on our website or in a conversation that was wrong, misleading, or didn't match what we actually do, we particularly want to hear that. It helps us fix things.
What we commit to
We'll acknowledge your complaint or feedback within one business day. If it requires investigation, we'll tell you what we're doing and give you a realistic timeline. We don't close complaints without resolution.
What we can't do
We can't undo things that have already happened. What we can do is be straight with you about what went wrong, take accountability where it was our fault, and make it right where that's possible.