If something has gone wrong, here's what to do
We take complaints seriously. If you have a complaint about a deployment, a billing issue, how a conversation was handled, or anything else involving Helpforce AI, here is the direct path to resolution.
Step 1 — Contact us directly
Email [email protected] with the subject line: "Complaint — [Your Company Name]"
Include:
What happened
When it happened
What outcome you're looking for
We will acknowledge your complaint within one business day.
What happens next
We'll review the complaint against the facts of your engagement and come back to you with a clear response — typically within 3 business days for most issues, sooner for anything urgent. If we need more information to investigate, we'll tell you what we need and why.
What we will not do
Ignore your complaint
Route you through an automated system with no human response
Ask you to repeat yourself multiple times to different people
You'll hear from the same person who reviewed your case.
Escalation
If you've raised a complaint and aren't satisfied with how it's been handled, you can escalate directly to the founder: [email protected] — subject line "Escalation — [Your Company Name]". We're a lean team, so this reaches the right person directly.