How Helpforce AI communicates with clients
We're a direct, lean team. Our communication with clients is simple and doesn't require enterprise collaboration tools.
Primary communication channels
Email: [email protected] — for enquiries, proposals, and ongoing engagement communication
Phone/WhatsApp: Available after an initial enquiry is established — we'll share direct contact details with clients
Video calls: Walkthrough calls and project discussions via Google Meet or equivalent
This Help Center: For self-service answers to common questions
For active deployments
Active deployment clients are given a direct point of contact on our team. Communication happens through that contact, not via a general ticketing queue.
We don't require Slack, Teams, or other platforms
We don't ask clients to set up dedicated Slack channels or Teams workspaces for their engagement. If your organization strongly prefers a specific collaboration tool, raise it — we'll consider it on a case-by-case basis. But we default to email and direct calls, which is typically faster for our project sizes.